The cancellation and modification terms for tours, activities, tickets, transfers, and holiday packages vary depending on the experience booked. The exact cancellation rules applicable to each product/service are always displayed on the relevant activity or tour page and/or communicated at the time of booking. By completing a booking with Go Wander Dubai, you agree to be bound by the cancellation policy of the selected experience in addition to the terms below.
Schedules, prices, routings and information published here are correct at this time, but are subject to variation without notice. The operating schedules nd the routes of some of the tours and safaris may change during the holy month of Ramadan, and during the summer months.
All bookings are subject to availability and final confirmation by Go Wander Dubai and/or our suppliers. In most cases, confirmation is issued instantly; however, some bookings may take up to 24 hours to confirm. If a booking cannot be confirmed due to non-availability, a full refund will be issued.
The following items are strictly non-refundable once confirmed:
Go Wander Dubai and its suppliers reserve the right to cancel, alter, or omit any part of an experience/activity at our discretion without prior notification due to:
In such cases, Go Wander Dubai may offer, at its discretion:
If a guest does not appear at the pickup point, meeting location, or is not ready at the specified time provided by our team, this is treated as a no-show, and no refund or reschedule will be issued.
Guests must follow the itinerary, pickup instructions, and timing provided by Go Wander Dubai.
All cancellations or amendments must be submitted in writing via email or WhatsApp. The date and time we receive your email determines the applicable cancellation rules specified on the experience/activity page.
Refunds are processed back to the original payment method and may take 3–10 business days, depending on the bank or payment provider.